Hotel Management & Tourism: Introduction, Courses & Collages

What is Hotel Management?

Hotel/ Hospitality Management as a field requires aspirants to possess good communication skills as well as an impressive personality. Due to globalization the hotel management industry is growing with leaps and bounds. Each year, a lot of hospitality related jobs are injected in the economy. These jobs are offered not only by Indian firms but also by international hotel chains. Thus, Hospitality Management is a fruitful field to make a career in.

In order to make a future in the field of Hotel/ Hospitality Management aspirants need to pursue a course in the same from a reputed college. Interested candidates have the option to pursue an undergraduate (UG) or postgraduate (PG) programme in the field of hotel management. Some common hotel management subjects that candidates are taught at the UG level include introduction to food & beverage service, kitchen operations management, cookery, front office management, management of hospitality organisations, etc. On the other hand, hotel management subjects taught to aspirants in PG level courses are principles and practices of management, hospitality operations and management, organisational behavior, food and beverage management, travel management, and the likes.

Top Hotel Management courses (UG) :

1. Bachelor of Hotel Management (BHM)

2. Bachelor in Hotel Management and Catering Technology (BHMCT)

3. BSc in Hospitality and Hotel Administration

4. BA in Hotel Management

5. BBA in Hospitality, travel & tourism 

Top Hotel Management courses (PG) :

1. Master of Hotel Management (MHM)

2. Master in Tourism and Hotel Management (MTHM)

3. MBA in Hotel Management

4. MBA in Hospitality Management

5. MSc Tourism and Hospitality Management

6. MBA Hospitality 

Apart from degree courses aspirants can also pursue certificate and diploma programme in Hotel/ Hospitality Management. These include Diploma in Hotel Management, Diploma in Hotel Management & Catering Technology, Diploma in Hospitality Management, Diploma in Housekeeping, Diploma in Aviation Hospitality and Travel Management, Certificate course in Maritime Catering, Certificate course in Hotel and Hospitality Management and the likes. 

Hotel / Hospitality Management Eligibility Criteria

Candidates are eligible to pursue a Hotel/ Hospitality course offered at the UG level if they have completed their 10+2 from a recognized board with passing marks. Many colleges also list an additional eligibility criteria stating that it is mandatory for students to have cleared English as a core subject of study if they want to pursue a hotel/ hospitality management course. On the other hand, to pursue a PG course in hotel/ hospitality management candidates need to be graduates. Here, aspirants who possess a graduation degree in hotel/ hospitality management are preferred. Apart from this, some colleges also list eligibility criteria that lists that candidates should secure atleast 55% marks in their graduation to be eligible to secure admission in PG level courses offered by them in the field of hospitality management.

Course curriculum for Hotel / Hospitality Management The curriculum of a hotel/ hospitality management course varies from college to college. Apart from this, the hotel management subjects that are taught in any course offered in this field is also dependent on the degree that is offered to candidates on completion of the course. Some common hotel management subjects that are taught in a hotel/ hospitality management course offered at the UG level are:

A. Hotel / Hospitality Management UG Courses (with following subjects)

1. BSc in Hospitality and Hotel Administra

• Introduction to cookery

• Culinary history

• Hierarchy are of department and kitchen

• Culinary terms

• Aims & Objects Of cooking food

• Basic Principles Of food Production – I

• Methods of cooking food

2. Bachelor of Hotel Management (BHM)

• Food & Beverage Service

• Kitchen Operations Management

• Wines Fundamentals

• Fundamentals of Management,

• Marketing and Human Resource Management

3. Bachelor in Hotel Management and Catering Technology (BHMCT) ...

• Food and Beverages Services

• Food Production and Patisserie

• Front Office Management

• Hospitality Accounts

• Hospitality Sales & Marketing and Public Relations

• Management of Ticketing and Fare

• House Keeping Management and Room Maintenance etc.

4. BA in Hotel Management

• General operations

• Sales and marketing

• Front office

• Food and beverage

• Service keeping and catering

 5. BA (Hons) in Hotel Management

• Tourism & Hospitality Management Foundation

• Food and Beverage Operations

• Food Production Operations

• Property Management Systems

• Accommodation Management

• Personal Development Planning (PDP)

• Hotel Interface / Hotel Exposure

• Management of Hospitality Organisations

• Business Finance

• Marketing Management

• Human Resource Management

• Meetings, Incentives, Conferences & Exhibition Management (Open)

• Food & Beverage Enterprise Management (Open)

• Facilities Management (Open)

• Strategic Management

• Hotel Operations Management

• Corporate Governance

• Managing Innovation & Change (Open)

• Digital & Marketing Communication (Open)

6. BBA in Hospitality, travel & tourism

• Business Organisation  

• Fundamentals of Travel and Tourism    

• Business Mathematics 

• Business Accounting     

• Business Communication -I       

• Business Computing     

• Marketing Management            

• Business Communication-II

• Research Methodology and Report Writing       

• Business Law

• Marketing Communication

• Financial Management

• Consumer Behavior and Market Research

• Business Economics II  

• Travel Agency and Tour Operations

• Human Resource Management

• Essentials of Strategy Management

• Entrepreneurship & Venture Management

• Food & Beverage Management

7. BA (Hons) in Culinary Arts

• Culinary Management Foundation

• Food and Beverage Operations

• Food Production Operations

• Property Management Systems

• Nutrition, Health & Safety Management

• Personal Development Planning (PDP)

• Hotel Interface / Hotel Exposure

• Management of Hospitality Organisations

• Business Finance

• Marketing Management

• Human Resource Management

• Meetings, Incentives, Conferences & Exhibition Management (Open)

• Contemporary Gastronomy (Open)

• Facilities Management (Open)

• Strategic Management

• Culinary Operations Management

• Global Cuisine Management

• Digital & Marketing Communication (Open)

• Culinary Innovation Management (Open)

• Global Events & Festivals (Open)

• Corporate Governance (Open)

B. Hotel/ Hospitality Management PG Courses (with following subjects)

1. Master of Hotel Management (MHM)

• Principles and Practices of Management

• Organizational Behaviour

• Accommodation Management

• Food and Beverage Management

• Food Science

• French Language

• Nutrition and Dietetics Management

• Communication and Soft Skills

• Human Resource Management

• Marketing Management

• Applied Operations Research

• Financial Management Facilities

• Design and Management

• Hospitality Management

• Food and Beverage Management

• Accommodation Management

• Marketing and Sales

• Fundamentals of Tourism and Tourism Products

• Strategic Management

• Management Institute System (MIS)

2. Master in Tourism and Hotel Management (MTHM)

• Service Management for Tourism and Hospitality Industry

• Hospitality Operations and Management

• Tourism Management

• Quantitative Methods for Business

• Sales Management

• Marketing in Tourism and Hospitality Industry

• Financial Management in Tourism and Hospitality

• Strategic and Sustainable Management in Tourism and Hospitality

• Gaming and Casino Management

• Revenue Management and Hotel Analytics

• Strategic Brand Management

3. MSc in Tourism and Hospitality Management

• Quality service and operations management

• Food and Beverage Management

• Tourism Management

• Tourism Entrepreneurship and Innovation Management

• International Hospitality Business

• Research and Quantitative methods

• Human Resource Management and Industrial Relations

• Financial and Management Accounting

• Tourism and Hospitality Marketing

• Sociology of Tourism

• Property Management

• Strategic Planning and Management in Tourism and Hospitality Business

• Infrastructure Management

• Decision Making under uncertainty

• Event Planning and Management

• Sustainable Tourism Development

4. MBA Hospitality Management

• Organisational Theory & Management

• Hospitality & Tourism Management

• Food & Beverage Management & Control

• Principles of Operation Management

• Financial Management

• Marketing Management

• Customer Relationship Management

• Quantitative Applications in Management

• Marketing Research & Report Preparation

• Economic Analysis

• Business Environment & Law

• Accounting for Management

• Food Science & Dietetic Management

• Computer Applications

• Business Communication

• Behavioural Science

• Strategic Management

• Management in Action-Social, Economic & Ethical Issues

• Facility Planning, Design & Management

• Total Quality Management

• Accommodation Management

• Marketing of Services

• Front Office Management

• Public Relations & Corporate Images

• Event & Conference Management

• Recruitment, Selection, Training & Development

• Hospitality Law

• Advertising & Sales Promotions

• Brand Management

• Service Operation Management

• Foreign Language: French, German, Spanish, Japanese & Chinese

5. MBA Hotel Management

• Principles of Tourism and Hotel Management

• Financial accounting for Tourism and Hotel Business

• Managerial Communication

• Tourism Products of India

• Front Office Management Theory

• Food Production and Beverage Service

• Bakery and Confectionary Theory

• Central Reservation System Procedure

• Travel Management

• Human Resource Management

• Entrepreneurship Development

• Tourism Hospitality and Marketing Management

• Tourism Planning

• Food Safety & Nutrition

• Cargo Management

• IT for Tourism and Hotel

• Research Methodology

• Customer Relationship and Service Management

• Legal Framework for Tourism and Hotel

• Hotel Facility Management

C. Diploma/ Certificate Courses in Hotel/ Hospitality Management (with following subjects)

1. Diploma in Hotel Management and Catering Technology

• Foundation Course in Food Production

• Foundation Course in Food and Beverage Service

• Foundation Course in Front Office Operation

• Foundation Course in Accommodation Operation

• Application of Computers Hotel Engineering

• Basic Nutrition and Principle of Food Science

• Basic Accountancy Communication Skill

• Food Production Operations

• Food and Beverage Service Operations

• Front Office Operation Accommodation Operations

• Food and Beverage Controls

• Hotel Accountancy Food Safety and Quality

• Research Methodology Management in Tourism

• Communication Skills in English

• Human Resource Management

• Principles of Food Science Accountancy

• Communication

• Foundation Course in Tourism

• Advance Food Production Operations

• Advance F and B Operations

• Front Office Management

• Accommodation Management

• Research Project

• Tourism Marketing

• Financial Management

• Strategic Management

• Facility Planning

2. Diploma in Hotel Management with following subjects...

• Language

• Front office operation

• Basic food production

• Basic food and beverage service

• Nutrition food science

• Accommodation operation

• Health hygiene

• Food and beverage management

• Quality food production

• Beverage operations

• Principles of management

• Principles of accounting

• Hotel maintenance

• Environmental studies

• Quantity food production

• Advanced food production

• Advance beverage services

• Front office management

• Facility planning

• Hotel law

• Hotel financial management

• Research methodology

• Marketing sales management

• Applications of computer

3. PG Diploma in Hospitality Management

• Introduction of Hospitality Management

• Management Functions & Behavior

• Customer Relationship Management

• HRM in Hospitality

• Environmental issues in Hospitality

• Hospitality Supervision and management

• Room Division Management

• Food & Beverage Management

4. Diploma in Cabin Crew Services and Hospitality Management

• Common Aviation

• Cabin Crew

• Air Ticketing & Reservations

• Meal & Beverage Services

• First Aid

• Hospitality

• Personality Development

5. Post Graduate Diploma in Accommodation Operation

• House Keeping Operation

• Interior Decoration

• Hygiene and Hotel Maintenance

• Communication

• Computer Awareness

6. Certificate in Aviation and Hospitality Management

• Introduction to Aviation

• Fire Fighting

• Dangerous Goods

• Airport/ Aircraft Security- Basic Avsec

• First Aid

• Ground/ Inflight Handling procedures/ Equipment

• Inflight Checks/ Aircraft Parts/ Flight Emergency

• Airline Departments/ Regulatory authorities

• IATA codes

• Baggage Handling/ tracing

7. Certificate in Hotel Management

• Hotel Grading System

• Bakery and Patisserie

• Food and Beverage Control

• Room Division Management

• Retail Operation and Entrepreneurship Development

• Event and Disaster Management

• Resort Designing Development and Management

• Bar and Beverage Management

8. Certificate in Housekeeping

• Housekeeping Operation

• Housekeeping Department

• Housekeeping Procedures

• Hotel Guest Room

• Cleaning Science

• Cleaning Equipment

• Care and cleaning of different surfaces

9. International Certificate in Food Preparation

• Kitchen Fundamentals

• Intermediate Kitchen Operations

• Cold Kitchen and Party Operations

• Indian Cuisine

• Oriental Cuisine

• International Cuisine

• Bakery, Patisserie and Desserts

• Food and Beverage Management

• Communication and IT Skills

Hotel / Hospitality Management Job Profiles & Top Recruiters Hospitality industry is the place to be in this era of globalization. There are many portfolios wherein aspirants can make a career in the hospitality industry. Some of these are as mentioned below.

• Hotel Manager: Individuals working in such a job profile are in-charge of the overall operations of a hotel. A hotel manager is responsible for maintaining the standard of service offered at the hotel and also ensures that all facilities are offered to guests. A hotel manager supervises the working of the housekeeping department, ensures that good quality food is offered to guests and is also involved with the working of the banquet department. He/ she is responsible for increasing the revenue earned by the hotel.

• Front Office Manager: In this job profile one is required to supervise the work of reservation clerks, receptionists, information clerks, doorman and the bell boy. Front office managers are also responsible for ensuring that rooms offered to guests meet their requirements. A front office manager also needs to coordinate between the housekeeping department as well as the food and beverage department from time to time to ensure that requests made by guests are fulfilled on time.

• Housekeeping Manager: Individuals working on this job profile are responsible for ensuring that the entire hotel premises, right from the guest rooms, banquet halls, meeting rooms as well as the reception area, is clean and well maintained. A housekeeping manager is responsible for making rosters, training staff and supervising the work of housekeepers, cleaners and seamstresses. Housekeeping Manager is also tasked with the job of ordering cleaning supplies in a timely manner.

• Food and Beverage Manager: Professionals in this career choice need to plan, organize and supervise the work of the catering department. People in this profile are usually entrusted with the task of interacting with guests and ensuring that the needs/ demands of customers are fulfilled.

• Restaurant and Food Service Manager: Individuals working in this profile are responsible for taking stock of cutlery, cleaning supplies, linens, paper, cooking utensils as well as furniture and fixtures of the hotel’s restaurant areas. They are also the people in-charge for arranging equipment maintenance and repairs.

• Chef: They are responsible for preparing meals, training kitchen staff, ordering supplies, planning menus, managing the kitchen budget, enforcing health and safety regulations and preserving food quality. Chefs are usually the first people to reach for work and the last ones to leave.

• Banquet Manager: In this job profile one is responsible for every event that is conducted at the hotel’s banquet. The banquet manager is responsible to rent out the banquet for corporate events or private parties. A banquet manager needs to work very closely with the catering department as well as the food and beverage manager to ensure that timely snacks, food and drinks are offered to the guests.

• Steward: Individuals working in this job profile are responsible for ensuring that cutlery is laid out at the hotel’s restaurants as per requirement. They also need to ensure that the banquet rooms have adequate and proper furnishings. Stewards also need to ensure that the food for room service is prepared quickly and orders are served quickly and accurately.

• Floor Supervisors: They are in-charge of the upkeep of all the rooms on a hotel’s floor. They work closely with maids and bell boys.

• Assistant Managers: They are assisting to department manager in day to day tasks, training, contracts and other operational aspects for smooth hotel operation.

Hotel/ Hospitality Management Top Recruiters Some popular hotels that hire hotel/ hospitality management graduates are listed below:

• The Taj Group of Hotels

• Marriott International, Inc.

• Hyatt Hotels

• ITC Group of Hotels

• The Leela Palaces, Hotels & Resorts

• Accor Hostels

• Intercontinental Hotels & Resorts Group

• Hilton Worldwide

• Courtyard by Marriott

• Oberoi Group of Hotels

• W Hotel Group

Popular Hotel Management Colleges in India

Top Hotel Management Colleges in India 2020:-

1. Institute of Hotel Management, Catering & Nutrition (IHM), Pusa, New Delhi 2. Institute of Hotel Management, Catering Technology and Applied Nutrition (IHM), Mumbai 3. Institute of Hotel Management, Catering Technology and Applied Nutrition (IHM), Chennai 4. Department of Hotel Management - Christ University, Bangalore 5. Institute of Hotel Management, Catering Technology and Applied Nutrition (IHM), Bangalore 6. Institute of Hotel Management, Catering Technology and Applied Nutrition (IHM), Lucknow 7. SRM Institute of Hotel Management And Catering Technology, Chennai 8. Institute of Hotel Management, Catering Technology and Applied Nutrition (IHM), Hyderabad 9. Department of Tourism and Hotel Management (Kurukshetra University), Kurukshetra    10. International Institute of Hotel Management (IIHM), Ahmedabad